24/7 In-house support

Future Home was one of the first to offer a formal post-installation Concierge Care program. Our 24/7 In-house support is famous for spoiling the most demanding homeowners.


CONCIERGE CARE PROGRAMS

*Our Support is 24/7


à la carte services



Regular Rate for Scheduled Site Visits
$150 a month for Network 24/7 Monitoring & Remote Access
Regular Rate for Firmware Upgrades: Crestron & All other devices
Regular Rate for Test & Reset: All Key Components
Regular Rate for Network Health Diagnosis
Regular Rate for Calibration Check: Surround Sound and Video
Regular Rate for Projector Cleaning & Lamp Check
Regular Rate for Checking UPS Batteries & Projector Lamps
Regular Rate for Vacation Return Visits: Check all Systems
Regular Rate for 3rd Party Phone Support (DirecTV, ISP, Vendors, etc.)
1 Hour Minimum for Quick 15 Minute Reset Service Calls
First Hour Rate for One Hour On-Site Service Call
Regular Rate for Lamps & Defective Units Replacement Labor
Double Time for After 5PM & Weekend Service
Same Day Surcharge for Same Day Response
24/7 Regular Rate for Phone Support
Regular Rate for Remote Software Diagnose & Repairs


Platinum Care

 

proactive services

Always like to be a head of the game? Become a Plus Member and enjoy priority service in your Malibu, CA smart home.

Two Annual Scheduled Site Visits
Network 24/7 Monitoring & Remote Access
Firmware Upgrades: Crestron and all other devices
Test and Reset: All major components
Network Health Diagnosis
Calibration Check: Surround Sound and Video
Projector Cleaning & Lamp Check
Check UPS Batteries & Projector Lamps
Two annual Vacation Return Visits: Check all systems

service support

Never call Comcast again with our Premium Membership that includes Comcast Assistance.

3rd Party Phone Support (DirecTV, ISP, Vendors, etc.)
Free Quick 15 Minute Reset Service Calls
50% Discount on One Hour On-Site service calls
First Hour Free for Lamps & Defective Units Replacement Labor
Regular Rater for After 5PM & Weekend Service
No Extra Charge for Same Day Response
24/7 Phone Support Included
No Charge for Remote Software Diagnose & Repairs
Concierge Budget: Price Based on Project

Contact Support

Your Life is 24/7, our support is 24/7

Headquartered in LA
Phone: 310.559.6100


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